How Can We Help?
Frequently Asked Questions
Check the status of your order here. You'll need your Order ID or simply log into your account.
If you've received a shipping confirmation email it may be too late! We usually have our packaged picked up at 4pm each business day, so feel free to email us at CustomerSupport@thephuture.com to provide your order details and what exactly needs to be changed. Please be as specific as possible, thanks!
Oh no! Sorry sorry about that. We rarely make that kind of mistake, but do email us at CustomerSupport@thephuture.com and let us know the specific details of the order. We will ship your missing or replacement items ASAP via 2-3 day express mail.
Sure! No problem. Simply visit Track your Package. Or double check your email, you should've received a shipping confirmation email with all the tracking info : )
We love our Int'l fans, but shipping international today is EXPENSIVE to say the least. Because of that, if you need to return an item, or exchange an item, you will need to ship your items back to us to receive a refund or exchange. Please do email us and let us know what you need, we will do our honest best to help.
Oh boy... trust us when we say, we are as annoyed as you are if this happened to you, and we will do our best to help you through it, we have a lot of experience with this. On the bright side, 9 out of 10 times, the package was simply delivered to your neighbor by accident. But, if you're not so lucky, it may have been stolen...in which case we'll have to file a claim with the post office + police dept. If you have a shared mailbox area, we've noticed that those are more likely to have package theft.
- Please check to see if your Neighbor accidentally received your package
- If you see your USPS postman the next day, see if they remember delivering the package on the day you expected it.
- If all else fails, and you think it was stolen, you'll have to file a claim with the post office.
Please email us of the situation as well, we want to do our best to help you out.
Please email us to let us know the details of what went wrong (sizing, wrong item, etc.) : CustomerSupport@thephuture.com
- You have 30 Days to return an item
- Must be in brand new condition with all tags still attached
- We cannot accept any returns for items that are stained or have an odor.
- Swimwear - If you remove/replace the hygiene seal from the bikini bottom, we cannot accept a return for obvious reasons.
- Exchanges: Item didn't fit well? Don't worry, we will send you the size you need at no cost to you.
- We will email you a return shipping label free of charge.
Upon receipt of your package, we will process your return as soon as we can. Please do allow up to 7 business days for processing.
* Please note: If you send us items that do not meet these requirements, it will be rejected. (please don't do that, email us first to see what we can do to help). If your return is rejected, we will notify you and you will need to send us a shipping label to send them back to you if you wish.
Hey no worries at all, we want our apparel to fit you perfectly, so we will gladly send you the sizes you need as soon as possible. Simply email us at CustomerSupport@thephuture.com to let us know all the details. We will ship your new items within 24hrs via 2-4 day shipping at no cost to you!
First, thank you so much for placing an order with us from overseas! Due to the dramatic increase in Int'l shipping costs, we are unable to offer free returns and exchanges for International orders :/ If you need a return, please email us with the details of what went wrong and we will do our best to help you. You will be responsible for safely shipping the products back to us at the most convenient method of your choice. Once we receive your items, we will process your refund within 10 days. CustomerSupport@thephuture.com
First, email us to let us know what went wrong - CustomerSupport@thephuture.com
- Once confirmed, we will send you the Return Shipping Label at no cost to you.
- Place the items to be returned, back into the packaging. If you must use your own packaging, please make sure it is waterproof and sealed properly. You are responsible for the items being delivered safely and without damage.
- Once packaged properly, simply stick the shipping label onto the package and drop it in your Mailbox, or take it to a UPS store.
What is a Custom's Duty Fee?
Just to simply explain international shipping, Products cannot be shipped from country to country as simply as shipping within your own country. Some Countries require a Customs Duty in order to allow the goods to be received. Each country has it's own Customs & Duty fees that it applies to goods like ours entering it's borders, and it all depends on a variety of factors.
Some countries have a 'low value threshold' for which they do not charge any Customs Duty. Let's hope you live in a country that has this option as shipping should be smooth and simple.
However, if you do indeed need to pay a duty, it is usually based on the value of the items you ordered. You are responsible to pay any Customs and Duty fees required to release your package.
What happens if I refuse to pay the Customs Duty fee?
Well, this would be a big problem as they will most likely return the package back to us along with new shipping fees. We will deduct these additional fees from your refund, and we really don't want to do that. So please do research the duty rates for your country BEFORE you place an order to avoid any surprises.
Shipping overseas usually costs us about $35USD for a 0.45kg package for UPS Worldwide Expedited 3-5 day shipping. However, some countries are unbelievably expensive to ship to, in such cases, we ship via USPS First Class International Mail, which can take between 7-15 business days to arrive. Please do email us and we will try our best to help! CustomerSupport@thephuture.com
First, thank you so much for placing an order with us. Due to the dramatic increase in Shipping costs overseas, we are unable to offer free returns and exchanges for International orders. If you need a return, please email us with the details of what went wrong and we will do our absolute best to help you! However, you will need to ship your items back to us in order to process your return or exchange. Once we receive your items, we will process your refund within 10 business days. Please do email us at CustomerSupport@thephuture.com
Simply sign up for our newsletter or create a new account and you will be automatically entered into our rewards program.
Check your rewards point here.
Earn some serious rewards when you help us spread the word and refer a friend to the PHUTURE! Earn 500pts ($5 value) for each friend that you help discover our brand and make their own purchase!
Log into your account here. If you're having issues with your account other than a forgotten password, please email us at CustomerSupport@thephuture.com and we'll get back to you asap!
No worries, it happens to all of us. Reset your password here.
Have a look at our sizing guide here to make sure you're purchasing the best possible fit. Sizing can be a tricky to get just right, as everyone's body is different, but not to worry, we back every product with free size exchanges to make sure you get the right fit : )
Have a look at our sizing guide here to make sure you're purchasing the best possible fit. Sizing can be a tricky to get just right, as everyone's body is different, but not to worry, we back every product with free size exchanges to make sure you get the right fit : ).
Hey there! Interested in becoming a PHUTURE brand ambassador? Please fill out the application form below, or email us at Influencer@thephuture.com and tell us more about yourself! As we are receiving many requests, please allow up to 7 days for a response, which will give us enough time to go through each applicant’s social media and get to know you all better. Thanks so much for your interest, can’t wait to meet you!
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Thank you for your interest, we are always looking for opportunities to reach new customers. Please fill out the form below and tell us more about your business : ) We will get back to you as soon as possible! You may also email us at phuture@thephuture.com
Thank you for your interest, we are always looking for opportunities to reach new customers. Please fill out the form below and tell us more about your business : ) We will get back to you as soon as possible! You may also email us at phuture@thephuture.com
We would like to say 100% Yes, but it really depends on the platform you use. Please do contact us at phuture@thephuture.com and let us know more about your store.
Check your order status here.
If you've received a shipping confirmation email it may be too late! We usually have our packaged picked up at 4pm each business day, so please email us at CustomerSupport@thephuture.com to provide your order details and what exactly needs to be changed.
Please be as specific as possible, thanks!
And don't worry, we'll sort out the order just the way you want it, and we'll cover the shipping costs : )
Oh no! Sorry sorry about that. We rarely make that kind of mistake, but do email us at CustomerSupport@thephuture.com and let us know the specific details of the order. We will ship your missing or replacement items asap via express mail.
Please email us to let us know the details of what went wrong (sizing, wrong item, etc.) : CustomerSupport@thephuture.com
- You have 30 Days to return an item
- Must be in brand new condition with all tags still attached
- We cannot accept any returns for items that are stained or have an odor.
- Swimwear
- If you remove/replace the hygiene seal from the bikini bottom, we cannot accept a return for obvious reasons.
- Exchanges: Item didn't fit well? Don't worry, we will send you the size you need at no cost to you.
- We will email you a return shipping label free of charge.
Upon receipt of your package, we will process your return as soon as we can. Please do allow up to 7 business days for processing.
* Please note: If you send us items that do not meet these requirements, it will be rejected. (please don't do that, email us first to see what we can do to help). If your return is rejected, we will notify you and you will need to send us a shipping label to send them back to you if you wish.
Hey no worries at all, we want our apparel to fit you perfectly, so we will gladly send you the sizes you need as soon as possible.
Simply email us at CustomerSupport@thephuture.com to let us know all the details.
We will ship your new items within 24hrs via 2-4 day shipping at no cost to you :)
Nope, we offer free return shipping on all orders within the USA.
Due to the unbelievable increase in shipping costs overseas, we cannot offer free shipping to our international customers.
What is a Custom's Duty Fee? When shipping internationally, packages will be screened and checked for a variety of reasons. Some Countries require a Customs Duty Fee in order to allow the goods to be received.
Each country has it's own Customs & Duty fees that it applies to goods like ours entering it's borders, and the duty fee depends on a variety of factors.
Some countries have a 'low value threshold' for which they do not charge any Customs Duty. Let's hope you live in a country that has this option as shipping should be smooth and simple.
However, if you do indeed need to pay a duty, it is usually based on the value of the items you ordered. You are responsible to pay any Customs and Duty fees required to release your package.
What happens if I refuse to pay the Customs Duty fee?
Well, this would be a big problem as they will most likely return the package back to us along with new shipping fees. We will deduct these additional fees from your refund, and we really don't want to do that. So please do research the duty rates for your country BEFORE you place an order to avoid any surprises.
Shipping overseas usually costs us about $35USD for a 0.45kg package for UPS Worldwide Expedited 3-5 day shipping. However, some countries are unbelievably expensive to ship to, in such cases, we ship via USPS First Class International Mail, which can take between 7-15 business days to arrive. Please do email us and we will try our best to help! CustomerSupport@thephuture.com
First, thank you so much for placing an order with us. Due to the dramatic increase in Shipping costs overseas, we are unable to offer free returns and exchanges for International orders.
If you need a return, please email us with the details of what went wrong and we will do our absolute best to help you! However, you will need to ship your items back to us in order to process your return or exchange.
Once we receive your items, we will process your refund within 10 business days. Please do email us at CustomerSupport@thephuture.com
Hey there! Interested in becoming a PHUTURE brand ambassador? Please fill out the application form below, or email us at Influencer@thephuture.com and tell us more about yourself!
As we are receiving many requests, please allow up to 7 days for a response, which will give us enough time to go through each applicant’s social media and get to know you all better. Thanks so much for your interest, can’t wait to meet you!
Thank you for your interest, we are always looking for opportunities to reach new customers. Please fill out the form below and tell us more about your business : ) We will get back to you as soon as possible! You may also email us at phuture@thephuture.com